Refund Policy
Last Updated: 30 June 2026
Refund Policy
At Robb Vaughn Auto Rentals, we aim to provide a fair and transparent booking experience.
Booking Cancellation
Customers may request cancellation before the scheduled pickup time.
Refund Eligibility
Refunds may be available if:
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The booking is cancelled within the permitted cancellation period.
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Payment was made in error.
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We are unable to provide the reserved vehicle due to circumstances within our control.
Non-Refundable Situations
Refunds may not be issued for:
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No-show reservations
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Early vehicle returns
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Traffic violations or fines
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Additional cleaning charges
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Damage caused during the rental period
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Fuel charges
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Late return fees
Refund Processing
Approved refunds will be processed using the original payment method. Processing times vary depending on your payment provider and may take 5–10 business days.
Reservation Changes
Reservation modifications are subject to vehicle availability and any applicable rate differences.
Contact Us
If you have questions regarding refunds or cancellations, please contact our customer support team before your scheduled rental.